Introduction
The Truth about Remote Supports
When providers begin exploring Remote Supports, they often have thoughtful questions about technology, privacy, staffing, independence, and whether the model is the right fit for the people they support.
Over the years, we have found that the same assumptions and concerns tend to surface repeatedly. Some reflect common misunderstandings about Remote Supports as a service model, while others are shaped by how individual providers have seen the service described, implemented, or discussed.
While Remote Supports may look different from traditional staffing models, the goal is not to reduce the quality of support. The goal is to design the right combination of tools, people, and response processes so individuals can be supported in ways that are safe, respectful, and aligned with their daily lives.
Here are five assumptions we hear most often, along with how NOSS approaches each one.
Assumption: Remote Supports means cameras watching someone in their home.
NOSS uses a primarily sensor-based approach rather than continuous live camera monitoring. No one is sitting in front of a screen watching a live feed. Support is provided through sensors, alerts, and simple twoway communication, with a Remote Support Professional responding when there is an alert or a request for assistance. Virtual communication can also be incorporated when it is appropriate for the person and clearly identified in their support plan.
We believe this approach strikes the right balance between safety, privacy, and independence.
Assumption: Remote Supports are designed to replace DSPs.
Remote Supports are not designed to replace DSPs. They are designed to expand the ways support can be delivered. At NOSS, we work with providers to understand each person’s goals, needs, routines, and preferences, then design a support approach that may include both remote and in-person assistance. The right balance looks different for every person.
Assumption: Remote Supports only work for people with lower support needs.
In our experience, support needs alone do not determine whether someone will succeed with Remote Supports. We have supported people with significant needs who have done exceptionally well, and we have seen situations that initially appeared to be ideal prove more challenging. Factors such as response times, thoughtful planning, team alignment, and trust often matter more than a person’s support level alone.
Assumption: The technology is complicated to set up and use.
Our philosophy is that technology should adapt to the person, not the other way around. Installation is straightforward, and many devices work quietly in the background, becoming a seamless part of everyday life for the individual receiving support. The technology is also portable, allowing supports to move and evolve as a person’s needs, routines, and living situation change over time.
Assumption: You have to be a technology expert to get started.
Successful implementation has much more to do with planning, communication, and trust than technical expertise. We guide providers, families, support teams, and the individuals receiving services through the process from beginning to end so everyone understands how the support model works and what to expect.
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